Gaya APA

Ph.D, F., T. (2012). SERVICE MANAGEMENT MEWUJUDKAN LAYANAN PRIMA . Yogyakarta: Andi.

Gaya MLA

Ph.D, Fandy, Tjibtono,. "SERVICE MANAGEMENT MEWUJUDKAN LAYANAN PRIMA". Yogyakarta: Andi, 2012. Buku Inti.