Gaya APA

Tjiptono, F. (2008). SERVICE MANAGEMENT: MEWUJUDKAN LAYANAN PRIMA (2). Yogyakarta: Andi Offset.

Gaya MLA

Tjiptono, Fandy. "SERVICE MANAGEMENT: MEWUJUDKAN LAYANAN PRIMA". 2 Yogyakarta: Andi Offset, 2008. Buku Inti.